# Personal

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<details>

<summary>Two External Monitors (Macbook Air)</summary>

Hi, I have a macbook air... is it at all possible for me to find a workaround that allows f

Incident ID: INC000032293420 Last Modified Date: 11 Mar 2022 18:59:06 UTC Assignee:

[<mark style="background-color:red;">**https://dukeenergy-vchat.onbmc.com/eschat/chat.jsp#/chat**</mark>](https://dukeenergy-vchat.onbmc.com/eschat/chat.jsp#/chat)

Hi ,

Welcome to Support Chat. Please enter a question and a chat technician will soon be with you. Just type in a question, keyword or phrase below and I’ll take you to the information you’re looking for.

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/avatars-encoded/QnJ5YW4uR3VuZXJAZHVrZS1lbmVyZ3kuY29t)Bryan1:59 PM

Hi, I have a macbook air... is it at all possible for me to find a workaround that allows for me to run two external monitors in addition to the builtin one?

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/images/system_message.png)System1:59 PM

The following associated data has been added:

* Customer Information
* Incident: INC000032293420

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/images/system_message.png)System1:59 PM

The following associated data has been modified:

* Customer Information
* Incident: INC000032293420

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/images/system_message.png)System1:59 PM

System Message: Jamal Clair is online and ready to chat.

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/avatars-encoded/SmFtYWwuQ2xhaXJAZHVrZS1lbmVyZ3kuY29t)Jamal Clair1:59 PM

Hello my name is Jamal. Can you please provide your employee id, contact number, Computer serial number, and current location please?

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/images/system_message.png)System2:02 PM

System Message: undefined has rejoined the session

2:03 PM

Contact number: 551-254-5505... Serial Number is: FVFGX02PQ6L8 and my current location is NY,NY. I am not sure what my employee number is or how to access it but I am going to try to look into it.

2:04 PM

Could it be this: CW-Professional 47146?

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/avatars-encoded/SmFtYWwuQ2xhaXJAZHVrZS1lbmVyZ3kuY29t)Jamal Clair2:04 PM

Thank you

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/avatars-encoded/SmFtYWwuQ2xhaXJAZHVrZS1lbmVyZ3kuY29t)Jamal Clair2:04 PM

Do you have a dockingstation

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/avatars-encoded/SmFtYWwuQ2xhaXJAZHVrZS1lbmVyZ3kuY29t)Jamal Clair2:04 PM

docking station

2:08 PM

Yes two actually, but unfortunately the macbook air was the m1 chip was the one model apple made that doesn'‌t nativley support multiple screens. This is one of my first weeks, I think my manager said it was an accident and that I was supposed to be sent a macbook pro but I have no idea if that is still in the works. Various sources on the internet claim to have found workarounds but so far I have not been able to successfully replicate these '‌hacks'‌. If the firewall allowed me to cast via airplay then I think I could connect to my external displays wirelessly. As I speak this computer is driving three large external screens but all three are a mirror of each other with the only distinction being the builtin display which is not mirroring the other three screens.

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/avatars-encoded/SmFtYWwuQ2xhaXJAZHVrZS1lbmVyZ3kuY29t)Jamal Clair2:09 PM

is this your personal device

2:09 PM

no it is my duke device

2:10 PM

My personal computer is a pc which has no issue with this

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/avatars-encoded/SmFtYWwuQ2xhaXJAZHVrZS1lbmVyZ3kuY29t)Jamal Clair2:10 PM

so you want to be able to control multiple screens with airplay

2:10 PM

As a last resort

![Avatar](https://dukeenergy-vchat.onbmc.com/eschat/resources/avatars-encoded/SmFtYWwuQ2xhaXJAZHVrZS1lbmVyZ3kuY29t)Jamal Clair2:10 PM

but duke firewall blocks that

2:11 PM

ideally I would be able to drive two or three external screens in the (extend... (as opposed to mirror))-display mode

2:13 PM

I don'‌t have much expertice but I figured someone else may have had this issue and found some other solution... like for instance an external gpu that can drive the extra screens ? idk tbh but prior to this job I got very comfortable with a three screen workflow and it isn'‌t the end of the world but going back down to two or one screens is a pretty significant inconvenience considering one is usually dedicated to a microsoft teams call / screen share

2:15 PM

I feel like I may be blowing this out of proportion... this is just a matter of preference that I have grown accustomed to and is not actually a necessity. I have a creeping fear that it may just not be possible with this computer.

\\

</details>

#### **BitLocker keys for LAPTOP-9LGJ3JGS**

* <mark style="color:green;background-color:yellow;">OPERATING SYSTEM DRIVEKey ID:</mark>\ <mark style="color:green;background-color:yellow;">f035f7c1-b011-4a97-ad86-a1e2b994037d</mark>\ <mark style="color:green;background-color:yellow;">Recovery key:</mark>\ <mark style="color:green;background-color:yellow;">277827-520718-692857-678557-601997-238381-127116-121748</mark>


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